E-Government Innovation in Bandung City During the Covid-19 Pandemic

Abstract

The application of e-government in providing services to the community is ongoing in different agencies of the State Civil Apparatus, as such agencies already use technology in their activities, especially in recording employee attendance, because of the benefits of time efficiency and better performance by employees. During the Covid-19 pandemic, work was very dependent on the mechanism of e-government (virtual work system), since the previous face-to-face work system was no longer possible. In this regard, the State Civil Apparatus of Bandung City adopted new habits. These new habits came with several challenges: (a) frequent network downtime, (b) error signal, (c) no quota, (d) stuttering technology, (e) system equipment that is out of sync, and (f) the need for continuous improvement of the system. A rotating work system was scheduled to ensure that there are no gatherings of people that would cause the spread of the virus. This requires cooperation and adaptation to the new patterns in performing the tasks and functions of the State Civil Apparatus, especially for those who interact directly or face to face with the community. The research objectives are to (1) create an integrated e-government model that facilitates the operation of the State Civil Apparatus, (2) collect information and data related to the suitability of the model applied by the State Civil Apparatus of Bandung, and (3) find a formula or theory that can make it easier. This research is qualitative research with a case study approach.